The Responsible Conduct of Gambling Best Practice Guidelines

1. Providing gambling services and practices that conform to all applicable Acts and Regulations.
   
2. Promoting responsible gambling practices that conform to local community standards and expectations.
   
3. Establishing a patron complaint resolution process.
   
4. Implementing policies to encourage responsible practices in advertising and promotions related to gambling and ensure compliance with relevant legislation.
   
5. Developing a policy that ensures all legislative requirements related to cheque cashing, payment of winnings and financial transactions are implemented and encourages patrons to develop responsible practices in the use of finances for gambling purposes.
   
6. Introducing procedures for handling personal information relating to gambling patrons in a club to protect their rights of privacy.
   
7. Establishing a pleasant and safe gambling environment.
   
8. Informing and training staff on legislative requirements, harm minimisation issues, the risks of not complying with legislative requirements or not adopting and practising harm minimisation strategies and taking appropriate steps to promote patron and employee care.
   
9. Encouraging patrons to take responsibility for their gambling activity through an effective self-exclusion procedure or other mechanisms.
   
10. Informing patrons and staff of the club's responsible gambling policy and program, the nature of gambling products and the availability of support services for problem gamblers.
    
11. Developing links between the club and relevant community organisations that will provide support and advice for problem gamblers and their families.